This morning, as I was preparing for work, I have checked my email and found this in my inbox. Since I always look for some inspiration to last me the whole day, I clicked the link and found this story about Johny, a bagger in a grocery with a down syndrome. Needless to say, it gave me the strength I need for the day.
I hope it inspires you too. Read it, it's definitely worthwhile.
(Excerpt from the email.)
Dear Friend,
Once in a great while you'll read something that
bypasses the brain and goes straight to the heart.
The Simple Truths of Service is that...and then some.
Since we published this little book almost 2 years ago,
it has become a "customer service classic", and has
been used by thousands of companies all over the
world to create "customer enthusiasm" in their
organizations.
It's an unforgettable true story about
a young man with Downs Syndrome who changed
the culture of a grocery store by being creative and
giving customers more than they expect. In the back
of the book Ken Blanchard and Barbara Glanz share
ten short stories about the most important things you
need to know about service and I'd like to share the
last chapter titled: The Final Truth, that was written
by Barbara. Enjoy!
Read more...